Delivery & Returns

Delivery

  • Free shipping applies to all orders over £50. £4.95 will be charged for all orders under this amount.

  • For delivery addresses within the mainland UK we will endeavour to deliver the goods within 2 to 3 working days. Most orders placed before 12pm will be shipped on the day orders placed after 12pm will be shipped on the next working day. If there are any delays we will inform you via email or telephone. We shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods unless caused by our negligence. We regret that we cannot accept orders for and make deliveries to addresses outside of mainland Britain. Once your order has been processed we will email tracking and carrier details to you.

  • Should delivery be delayed by us for more than 7 working days from the delivery date you have the right to contact us and refuse the goods. In this case we will happily refund you any money paid for the goods, as the last thing we want is a dissatisfied customer.

  • We reserve the right to charge £35 for re-delivery if you are not present at the agreed original delivery date.

  • As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require a signature for them. If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to redeliver the goods again. Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.

  • Title in the goods will pass on delivery. Should you return the goods pursuant to conditions set out under these terms and conditions, then title in the goods shall revert to us when you return the goods to us.

Returns

  • Goods, other than faulty goods, may be returned within 7 working days of the day after the date of receipt by you of the goods. The cost of the return delivery charge under these circumstances is to be paid directly by the customer. As you can appreciate, we would request that all goods be returned in an ‘as new’ condition complete with packaging and all accessories. Unfortunately, goods which do not comply with this condition may be subject to a handling charge. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We will usually refund you what you paid for the goods but not the delivery charges except in cases where the order was cancelled under the UK Distance Selling act or the item was faulty.

  • When we receive the returned goods, we will inspect them to ensure all manuals, accessories and other components are within the returned package and that you have taken reasonable care of the goods. If we receive an item that you have not taken reasonable care of, we will charge you a £25 administration fee as well as a fee equivalent to the reduction in the item’s value. If the item has missing components, we shall charge you a further fee to cover the cost of these items. These costs will be deducted from any refund that is due to you. An indication (but not fixed) of the charges for missing accessories is as follows;-

    1. Charger/Adaptor: £40 Inc VAT
    2. Headphones: £20 Inc VAT
    3. Instruction manual: £10 Inc VAT
    4. Lead: £20 Inc VAT
    5. Media card: £45 Inc VAT
    6. Memory Stick: £45 Inc VAT
    7. Rechargeable battery: £45 Inc VAT
    8. Remote Control: £55 Inc VAT

Faulty Items

  • Important notice: time limit for notification of claims:- If goods arrive in a damaged condition you must inform us within 24 hours of the date of delivery and we will either replace the goods at no charge, or refund any money paid by you for the goods. If the goods returned under this condition are found not to be defective and in full working order, they will be returned to you. An administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to you, to cover the costs we have incurred. If the goods are found to be faulty outside 7 days from receipt of goods, please refer to “Sale of Goods” for additional conditions that apply.

  • If we are required to send an engineer to your home to inspect and repair a product, and that product is subsequently found to be in good working order, we will charge you for the costs we incur for the call-out (typically £60.00). At the time of booking the call, we will ask you to guarantee the cost of the call-out before instructing the engineer by securing a credit or debit card deposit. We will only charge the abortive call-out fee to your debit or credit card if no fault is found.